Privacy Policy

Your privacy and anonymity are fundamental to our mission. This policy explains how we protect your information and maintain your trust.

Last updated: January 15, 2025

Our Privacy Commitment

SupportGrove is built on the principle of anonymity by design. We collect minimal data, protect what we do collect, and never compromise your privacy.

Anonymous by Design

No personally identifiable information required for anonymous posts

Encrypted & Secure

All data encrypted at rest and in transit

No Third-Party Sharing

Your data is never shared with third parties

1. Anonymity Assurance

SupportGrove is designed to protect user anonymity by not collecting personally identifiable information for anonymous posts.

  • Anonymous stories and comments require no personal information
  • Optional pseudonyms allow for consistency without revealing identity
  • All session data for anonymous users is ephemeral and non-persistent
  • No tracking of anonymous users across sessions or devices

2. Data Privacy & Security

All user data, including stories and comments, is handled with the highest security standards:

Encryption at Rest

All stored data is encrypted using industry-standard AES-256 encryption

Encryption in Transit

All communications use TLS 1.3 encryption

Secure Infrastructure

Data stored on secure, compliant cloud infrastructure

No Third-Party Access

Data never shared with third parties under any circumstances

3. Minimal Data Collection

We collect only the minimum data necessary for platform functionality:

What We DON'T Collect
  • • Real names or personal identifiers
  • • Email addresses (for anonymous posts)
  • • Phone numbers or addresses
  • • Social media profiles
  • • Detailed location data
  • • Biometric information
What We DO Collect
  • • Story content and tags (anonymous)
  • • Optional pseudonyms (if chosen)
  • • General location (country/region only)
  • • Technical data for platform functionality
  • • Anonymous usage analytics
  • • Contact info (only if you contact us)

4. Security Measures

We implement comprehensive security measures to protect your information:

Technical Safeguards
  • • HTTPS encryption for all communications
  • • Secure authentication protocols
  • • Regular security audits and updates
  • • Intrusion detection systems
Administrative Safeguards
  • • Limited access to user data
  • • Staff privacy training
  • • Incident response procedures
  • • Regular privacy impact assessments

5. Anonymous Analytics

We use anonymous analytics to improve our platform while protecting your privacy:

  • Analytics data is aggregated and anonymized
  • No personal identifiers are included in analytics
  • Used solely for platform improvement and understanding usage patterns
  • No tracking of individual users across sessions
  • You can opt out of analytics through your browser settings

6. GDPR Compliance

SupportGrove adheres to GDPR requirements for international users:

Your Rights
  • Right to access your data
  • Right to rectification
  • Right to erasure
  • Right to data portability
  • Right to object to processing
Our Compliance
  • Lawful basis for processing
  • Data minimization principles
  • Purpose limitation
  • Storage limitation
  • Accountability measures

7. Cookies & Tracking

We use minimal cookies and tracking technologies:

Cookie Type Purpose Duration Required
Essential Platform functionality Session Yes
Analytics Anonymous usage statistics 30 days No
Security Fraud prevention 1 year Yes

8. Data Retention

We retain data only as long as necessary:

  • Anonymous Stories: Retained indefinitely unless deleted by community moderation
  • Session Data: Deleted immediately after session ends
  • Analytics Data: Aggregated data retained for 2 years maximum
  • Contact Information: Deleted after inquiry resolution (max 1 year)
  • Moderation Logs: Retained for 6 months for safety purposes

9. Your Privacy Choices

Anonymous Posting

Choose to post completely anonymously without any identifiers

Pseudonym Use

Optionally use a pseudonym for consistency across posts

Analytics Opt-Out

Disable analytics through your browser settings

Content Deletion

Request deletion of your content through our support team

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do:

  • We will post the updated policy on this page
  • We will update the "Last updated" date at the top
  • For significant changes, we will provide notice within the app
  • Your continued use constitutes acceptance of the updated policy

Questions About Privacy?

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@supportgrove.com

Subject: Privacy Policy Inquiry

Response Time: 48 hours

Available: 24/7 via email